Effective date: 2026-05-17 · Last updated: 2026-05-17
These Terms of Service ("Terms") form a binding agreement between you and UMGAR LLC ("Oustaad," "we," "us"), a New York limited liability company, governing your use of the Oustaad website at oustaad.com and the Oustaad mobile application (collectively, the "Service"). By creating an account or otherwise using the Service, you accept these Terms.
You must be at least 18 years old and capable of forming a legally binding contract to create an Oustaad account. Parents who book tutoring for a minor child remain responsible for the booking and the conduct of the session. We do not knowingly permit users under 13.
You are responsible for the activity that occurs under your account, for keeping your sign-in credentials secure, and for the accuracy of the information you provide (including your contact information, your tutor profile if you are a tutor, and your billing information). You agree to notify us promptly of any unauthorized use.
Oustaad is a marketplace. Tutors are independent contractors, not employees, agents, partners, or joint venturers of Oustaad. Oustaad does not employ tutors, control the manner or method by which tutors conduct sessions, set their hourly rates, or warrant the quality of any specific tutor's instruction beyond the background-check and profile-review processes described in §5.
If you are a tutor, you are responsible for your own taxes, business registrations, professional liability insurance, and compliance with any state or local licensing requirements applicable to the subjects you teach. You agree that Oustaad's collection of a 15% platform fee on each booking does not create an employment or agency relationship.
Every tutor on Oustaad passes a Checkr background check before becoming bookable. Profiles are reviewed by Oustaad before being made publicly visible. Background checks are a screening tool, not a guarantee — Oustaad does not warrant that any tutor is free of all risk or suitable for every student, and parents are responsible for making their own judgment about whether a tutor is a good fit for their child.
Bookings are created in the app and paid for at the time of booking with a debit or credit card. Card details are collected by Stripe, our payment processor; Oustaad servers never see or store full card numbers, CVCs, or banking details.
Each session is priced at the tutor's hourly rate. Oustaad charges parents the session total at booking, holds the funds, and remits the tutor's share (the session total minus our 15% platform fee) to the tutor's Stripe Connect Express account no earlier than 24 hours after the session is marked complete.
You agree not to use the Service to:
You retain ownership of any text, images, or other content you submit to the Service (your tutor bio, profile photo, messages, free-text notes). By submitting content, you grant Oustaad a non-exclusive, royalty-free, worldwide license to host, store, transmit, display, and modify the content as reasonably necessary to operate the Service. This license ends when you delete the content or your account, except for backups that are deleted on our normal retention schedule.
The Oustaad name, logo, and Service (excluding user-submitted content) are the intellectual property of UMGAR LLC. Nothing in these Terms grants you any right to use the Oustaad brand without our prior written consent.
The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Oustaad does not warrant that any specific tutor is suitable for any specific student or that any specific session will achieve any particular learning outcome.
To the maximum extent permitted by applicable law, Oustaad and UMGAR LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or anticipated benefits, arising out of or in connection with your use of the Service. Oustaad's aggregate liability under these Terms in any 12-month period will not exceed the greater of (a) the total platform fees Oustaad collected from you in that period or (b) one hundred US dollars (US$100).
You agree to indemnify, defend, and hold harmless UMGAR LLC, Oustaad, and our officers, employees, and contractors from any claim, damage, or expense (including reasonable attorneys' fees) arising out of your violation of these Terms, your misuse of the Service, or the conduct of any session in which you participate.
You may stop using the Service and delete your account at any time. We may suspend or terminate your account if you violate these Terms, if your account presents a safety risk to other users, or if you have not used the Service for an extended period and your account has been inactive. Sections 4 (Independent Contractors), 9 (Content License — to the extent of retained backups), 11 (Disclaimers), 12 (Limitation of Liability), 13 (Indemnification), and 15 (Governing Law) survive termination.
These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws principles. Any dispute arising out of or in connection with these Terms will be resolved in the state or federal courts located in New York County, New York, and the parties consent to the exclusive jurisdiction and venue of those courts. (Final dispute-resolution mechanism — arbitration vs. court — pending lawyer review; this clause may be amended in a future version.)
We may update these Terms from time to time. The "Last updated" date at the top of the page reflects the most recent change. Material changes will be announced in the app or by email; your continued use of the Service after the effective date of a change constitutes acceptance of the updated Terms.
Legal questions: legal@oustaad.com.
General support: support@oustaad.com.
UMGAR LLC
A New York limited liability company